My reward hasn't arrived

For workers: the gift card is sent as soon as a referral is accepted, by text, to the number on your account. If it hasn't arrived, first check whether the referral has actually been accepted. If it's still in Referred, the reward hasn't been triggered yet. Also check your text messages for a link you may have missed.

For owners: payouts are recorded when the job is marked Paid, not when the referral is accepted. If the referral hasn't reached Paid yet, the payout hasn't been issued.

One other cause: if the host company's wallet balance was too low at the moment of acceptance, the reward is held rather than cancelled, and released once they top up.

If the referral is in the right state and the reward still hasn't appeared, the team can look at the specific payout record.